Frequently Asked Questions
Everything you need to know about your Soundcore experience.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but usually range from 7-14 business days.
Do Soundcore products come with a warranty?
Yes, all Soundcore products include an 18-month limited warranty that covers any manufacturing defects in materials and workmanship under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Are Soundcore earbuds water-resistant?
Most of our earbuds feature IPX4 or higher water resistance ratings, making them resistant to sweat and rain. Please check the specific product specifications for the exact IP rating.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I update the firmware on my audio devices?
Firmware updates are managed through the Soundcore App. Simply connect your device via Bluetooth, open the app, and follow the prompts to install the latest software enhancements.