Returns & Exchanges
At Soundcore, we want you to be completely satisfied with your audio experience, which is why we offer a 30-day money-back guarantee for any reason. If you are not happy with your purchase, you can return your undamaged product and packaging within 30 days of purchase to receive a full refund.
Verify Eligibility
Ensure your item is in its original condition, includes all accessories, and was purchased within the last 30 days from our official store.
Contact Support
Email our customer service team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely package your Soundcore device, clearly mark the RMA number on the outside of the box, and ship it to the provided warehouse address.
Receive Refund
Once our technical team inspects the returned unit, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing